SASSA Contact Details and Offices Near You
Need to reach SASSA but don’t know where to start? It’s an issue since SASSA have so many ways to reach out to them.
You are sitting with a grant issue, payment delay, or want a SASSA status check, and suddenly you are lost in a maze of phone numbers and office addresses. I have compiled every single SASSA contact details you need, from their main hotline to SASSA offices across South Africa.
SASSA’s Main Helpline
Let me cut straight to the chase. The number you’ll use most often is 0800 60 10 11.
This toll-free helpline operates during business hours and handles everything from grant applications to payment queries. I’ll be honest – the wait times can be brutal, especially at month-end when everyone is calling about payments. But it is free, and they do answer eventually.
Operating Hours: Monday to Friday, 7:30 AM to 4:00 PM
SASSA Head Office Contact Details
The main head office of SASSA is located in Pretoria. The head office handles important tasks like policy-making, administration, and overall management of SASSA services across South Africa.
When to Reach Out to the Head Office
Most of the time, you don’t need to run straight to Pretoria to sort out your grant questions. Your local or regional SASSA office is the place to start for day-to-day stuff. But there are moments when the big guns at the head office are your best shot.
So, when does that happen? Think of these situations:
In short: for general inquiries, stick with your local SASSA center first. But if you are hitting a wall? That’s when the head office becomes your lifeline.
SASSA Head Office Contact Number & Email
No matter which province you are in, you can always get through to SASSA’s central office. Here are the details worth saving:
SASSA Head Office Pretoria Address
Physical Address: SASSA Head Office, 501 Pretorius St, Arcadia, Pretoria, 0007
Postal Address: Private Bag X55662, Arcadia, Pretoria, 0083
If you are old-school and prefer mailing, the postal bag is still an option. But honestly? Calling or emailing usually gets faster results.
SASSA Contact Details for Regional Offices
Other than the head office in Pretoria, SASSA has a regional office in every province plus plenty of smaller local branches scattered around. I have gone ahead and sorted them by province so you don’t have to dig around. Just scroll down, pick your province, and you’ll spot the nearest SASSA office that is actually close to you.
SASSA Gauteng Offices
Gauteng province has its own regional office in Johannesburg along with several local service points spread out across different towns and cities. Whether you need to check your SASSA status, ask about payments, or just get advice on the grant application process, this is where you start.
Regional Office Contact Details
📍 Address: 28 Harrison Street, Johannesburg, 2001
☎️ Phone: (011) 241 8320 / (011) 241 8330
📠 Fax: (011) 492 0228
📧 Email: GrantsEnquiriesGP@sassa.gov.za
Regional Manager
Other SASSA Offices in Gauteng
- 87 Elston Avenue, Benoni, 1500 — (081) 815 1197
- Shop 44, Farmbel, 46 Kruger St, Erasmus, Bronkhorstspruit, 1020 — (013) 935 8200
- Palladium Street, Carletonville, 2500 — (080) 060 1011
- 32 President Street, Fochville, Johannesburg, 2515 — (080) 060 1011
- 29 Catlin Street, Germiston, 1400 — (011) 776 8049
- 90 Loveday Street, Johannesburg, 2000 — (080) 060 1011
- 8 Protea Avenue, Lenasia, Johannesburg, 1821 — (080) 060 1011
- Hoofdt Street, Roodepoort, Johannesburg, 1725 — (011) 241 8300
- Moleofi St, Orlando West, Johannesburg, 1804 — (080) 060 1011
- Khumalo St, Spruit, Johannesburg, 1426 — (080) 060 1011
- Luthuli St, Dobsonville, Soweto, 1863 — (011) 989 5806
- Corner CR Swart Drive and, Pretoria Rd, Kempton Park Cbd, Kempton Park, 1619 — (080) 060 1011
- 27 Court Street, Nigel, 1490 — (080) 060 1011
- Old Pretoria Road &, Church St, Grand Central, Midrand, 1685 — (011) 545 5900
- Nafcoc Supplying Centre, 20 Buitenkant Street, Soshanguve, Pretoria, 0152 — (012) 730 0325
- Mahube Valley, Pretoria, 0147 — (066) 142 5630
- 20 6th Ave, Springs New, Springs, 1560 — (080) 060 1011
- Kruger Ave, Vereeniging, 1930 — (016) 430 0900
- 34 Galloway Street, Meyerton, Vereeniging, 1960 — (016) 360 4202
- Mabe Business Park, 17 6 Kgwebo Rd, Waterval East, Rustenburg, 0300 — (014) 591 9940
- 21, 11 Fourth St, Ga-Rankuwa Industrial Twp, Ga-Rankuwa, 0208 — (080) 060 1011
SASSA Mpumalanga Offices
If you’re based in Mpumalanga, your go-to is the regional office in Nelspruit (Mbombela), plus a handful of other local branches across the province. It makes life easier, especially when that local office moves the queue faster or solves your question in one go.
Mpumalanga Provincial Office Contact Details
📍 Address: 18 Ferreira Street, Nelspruit, 1200
☎️ Phone: (013) 754 9446
📠 Fax: (013) 754 9501
📧 Email: GrantsEnquiriesMP@sassa.gov.za
Provincial Manager
Other Offices in This Region
- Emzinoni, Bethal, 2309 — (017) 801 1694
- 89 Scheeper St, eMakhazeni, 1100 — (080) 060 1011
- Klip Street, Groblersdal, 0470 — (080) 060 1011
- 17A Murray St, Ermelo, 2350 — (080) 060 1011
- Schoemansdal, Schoemansdal, 1331 — (013) 753 5458
- Thulamahashe-A, Thulamahashe, 1365 — (080) 060 1011
- Verena-C, Langloood, — (080) 060 1011
SASSA Limpopo Office
If you’re in North West, chances are you’ll start at the regional office in Mahikeng (Mmabatho)—but there’s also a handy local office in Brits if you’re nearby. It’s your go-to for everything from grant sign-ups to status updates or troubleshooting.
Limpopo Region Office Contact Information
📍 Address: 43 Landros Mare Street, Polokwane, 0699
☎️ Phone: (015) 291 7509
📠 Fax: (015) 291 7416
📧 Email: GrantsEnquiriesLIM@sassa.gov.za, CustomerCareLim@sassa.gov.za
Limpopo Region Manager
SASSA North West Offices
For North West people, chances are you’ll start at the regional office in Mahikeng (Mmabatho) but there is also a handy local office in Brits if you are nearby that area.
North West Regional Office Details
📍 Address: 1st Industrial Site, Mahikeng, 2735
☎️ Phone: (018) 388 4006
📠 Fax: (086) 611 9740
📧 Email: GrantsEnquiriesNW@sassa.gov.za
Regional Manager
Other Office in North West Region
- 11 Tom St, Primindia, Brits, 0250 — (012) 400 2000
SASSA Northern Cape Offices
In Northern Cape the provincial office is located in Kimberley. Many multiple local offices are also accessible.
Regional Office Contact Details
📍 Address: Permanent ‘Perm’ Building, 33 Du Toitspan Road, Kimberley,8300
☎️ Phone: (053) 802 4919
📠 Fax: (053) 832 5229
📧 Email: GrantsEnquiriesNC@sassa.gov.za
Regional Manager
Other Offices in Northern Cape
- Le Roux St, Newtown, Calvinia, 8190 — (027) 341 1070
- 7 Federale Mynbou St, Kuruman, 8460 — (053) 714 3500
- 31 Scott St, Upington, 8800 — (054) 461 2962
- Williston, 8920 — (053) 391 3638
SASSA KwaZulu Natal Office
KwaZulu Natal provincial office of SASSA is located in Pietermaritzburg. I could not find any local offices in this region.
KwaZulu Natal Region Office Contact Guide
📍 Address: 1 Bank Street, Pietermaritzburg, 3201
☎️ Phone: (033) 846 3324
📠 Fax: (033) 846 9595
📧 Email: GrantsEnquiriesKZN@sassa.gov.za
KwaZulu Natal Region Manager
SASSA Eastern Cape Offices
For people of Easter Cape province, regional office is in East London. There is another smaller office in East London as well.
Eastern Cape Provincial Office Contact Info
📍 Address: BKB Building, Cnr Fitzpatrick and Merino Road, Quigney, East London, 5200
☎️ Phone: (043) 707 6335
📠 Fax: (043) 707 6487
📧 Email: GrantsEnquiriesEC@sassa.gov.za
Eastern Cape Regional Manager
Other Office in Eastern Cape
- 25 North St, East London Cbd, East London, 5200 — (043) 707 6300
SASSA Western Cape Offices
If you are from Western Cape you have four options available for visiting SASSA office. All the offices are located in Cape Town with one being regional office.
Regional Office Contact Details
📍 Address: BKB Building, Cnr FitzpaGolden Acre, Adderley Street, Cape Town, 8000
☎️ Phone: (021) 469 0235
📠 Fax: (021) 469 0260
📧 Email: GrantsEnquiriesWC@sassa.gov.za
Regional Manager
Other SASSA Offices in Western Cape
- 94 Old Klipfontein Rd, Athlone, Cape Town, 7760 — (080) 060 1011
- Petrusa St, Belgravia, Cape Town, 7530 — (021) 944 7700
- 272 Main Rd, Wynberg, Cape Town, 7800 — (084) 997 3747
SASSA Free State Office
For people of Free State region you have to visit regional office in Bloemfontein for you grant related queries.
Free State Region Office Contact Details
📍 Address: Cnr St. Andrew Street & Aliwal Street, Bloemfontein
☎️ Phone: (051) 410 8339
📠 Fax: (051) 409 0862
📧 Email: GrantsEnquiriesFS@sassa.gov.za
Free State Regional Manager
Executive Management of SASSA
When you are out of options, try one of these direct contacts. It’s basically the “break glass in case of emergency” option.
| Executive Name | Role | Phone | |
|---|---|---|---|
| Mr. Themba Matlou | Acting CEO | (012) 400 2455 | ThembaMat@sassa.gov.za |
| Mr. Paseka Letsatsi | Head of Communication | (012) 400 2000 | PasekaL@sassa.gov.za |
| Mr. Abraham Mahlangu | Chief Information Officer | (012) 400 2681 | AbrahamM@sassa.gov.za |
| Mr. Tsakeriwa Chauke | Chief Financial Officer | (012) 400 2473 | TsakeriwaC@sassa.gov.za |
| Mr. Brenton Van Vrede | Exec. Manager: Grants Admin | (012) 400 0257 | BrentonW@sassa.gov.za |
| Ms Raphaahle Ramokgopa | Exec. Manager: Strategy/Dev | (012) 400 2027 | RaphaahleR@sassa.gov.za |
| Mr. Mdumiseni Zulu | Acting Exec. Manager: Corp Svs | (013) 754 9383 | MdumiseniZ@sassa.gov.za |
SASSA Official Social Media Handles
Sometimes blowing up things on Twitter gets quicker replies. SASSA’s official accounts:
But watch out for scam accounts. Check those blue ticks or official branding. Don’t DM your ID number to anyone with a profile pic of a cat.
Special Cases of SRD/R370 Grant Appeals
Now, if your R370 Social Relief of Distress grant is stuck in appeal limbo, you want the Independent Tribunal for Social Assistance Appeals (ITSAA). Don’t waste your time screaming into the ether:
These people actually specialize in appeals, which means less beating around the bush.
It’s Not Working—Who Do I Call Next?
If you have tried above methods and still nothing’s moving, you can even escalate to the presidential hotline. Channel your inner activist.
SASSA Working Hours and Day
Planning to visit a SASSA branch? Here’s what you need to know:
- Working Days: Monday to Friday
- Closed: Weekends and public holidays
- Operating Hours: Usually from 7:30 AM – 4:30 PM or 8:00 AM – 5:00 PM (varies by branch)
Tip: Always call your local SASSA helpline before visiting to confirm the exact opening and closing times.
What to Expect During Contact
Let me set realistic expectations. SASSA handles millions of beneficiaries, so patience is essential.
Phone calls: Average wait time ranges from 10-45 minutes during peak periods. Have your phone charger ready.
Office visits: Arrive early. Bring snacks, water, and entertainment. Queues move slowly but steadily.
Email responses: Expect 2-5 business days for replies, longer during month-end periods.